What should I do if a video doesn't play?

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Video errors can be caused by a number of factors, including network issues, server issues, or the file uploaded by the instructor. If you are experience any difficulty watching videos, here are a few steps to try resolving the issue:

  • Confirm your internet connection
  • Refresh your browser
  • Close and reopen your browser
  • Clear your browser’s cookies and cache (help article here on how to do this)
  • Confirm that flash is enabled for your browser (step 3 in this article provides help on this for each browser type)
  • If you have a firewall, you can allow a particular HTTP header: Access-Control-Allow-Origin: *

If you continue experiencing an issue, and the steps above do not resolve it, please email cs@skilljar.com and include the following information.

  • your device type
  • OS if you are viewing on a PC
    • Windows - go to Start Menu --> Control Panel --> Systems & Security --> System
    • Mac - click the Apple icon --> About This Mac
  • browser (and version)
  • the lesson/course that you are experiencing issues with
  • a screen shot of the error if possible
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