Skilljar admins have the ability to update their student's password from within the Dashboard.
Important: This option is only available for students who authenticate without SSO. If a student using your organization's SSO portal requests to reset their password, you'll need to work with your SSO identity provider and team to reset their password.
Here's how it works:
1. From Students, select a user. Click on the Admin Actions dropdown:
2. This will open up the Admin Actions dropdown where you can select the Reset Password option:
3. This opens up the password reset modal. Type in the new password for the student, then enter it in a second time for confirmation, then click the Reset.
4. You can now provide the student with their new password, and ask that they change it immediately upon successfully logging in.
For any assistance, please contact your Customer Success Manager, Implementation Manager, or our team at firstname.lastname@example.org.