Understanding Analytics Reporting

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This article provides a general overview of the different analytics reports available to Skilljar admin users and group managers. (Learn more about providing Analytics access to non-admin users: Inviting a Group Manager) 

All of the reports described below are out of the box and accessible at any time from within your Skilljar dashboard. Admins will always be able to export the data in these reports to CSV, as well as filter the data by existing Groups.

Report: Summary

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The Summary report is helpful for admins who are trying to get a snapshot of high level usage and engagement data. The report shows the following data over a given period:

  • Total Course Registrations
  • Number of Active Users (defined as users who have accessed a lesson)
  • Total Session Hours 

The report can be adjusted to display data for a specific timeframe, and also filtered by your existing Groups. 

Report: Courses

At a high level the Courses report provides a detailed look at how your different published courses are performing, both in terms of registration numbers and course completions, as well as session time. 

Here are some of the key questions the Courses report can answer:

  • Which of my courses are most/least popular?
  • Which courses have the highest/lowest completion rates?
  • Are students spending more or less time in a course than we intended when creating the content?

In Courses we have additional options to dive deeper into the numbers being presented, by viewing lesson performance and individual student performance on a course by course basis. 

Looking at the details of specific courses that are over or under-performing can help provide insight into what content is working, and how to update your under-performing content to achieve the desired results. Let's take a look:

Students Tab 

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Clicking on a hyperlinked course brings up the Students tab by default for the selected course. Here we can see the following information for each individual user who has enrolled in that course:

  • Lesson Progress (% of course completed)
  • Total Session Time
  • Registration Date
  • Completion Date
  • Date of Latest Activity

By looking at this data for a course that is underperforming in terms of completions, you can get a clear sense for how far students are progressing in the course before abandoning it. Understanding how much time users are spending on the course can also uncover potential problems with the content itself. For example, if students have a high session time but have not progressed far in the course, it may be a sign that the content is cumbersome for students and warrants an update.

Lessons Tab

 

The Lessons tab helps Customers understand how students are progressing through the selected course, lesson by lesson.

You can find the following data points in this report:

  • Total Views
  • Unique Views
  • Chart showing Total and Unique views by lesson, plotted according to their order in the course

Lesson view data can help identify specifically where within a course students are dropping off (ie. which lessons are underperforming), and which lessons or content seem to resonate with students.

Is a quiz stumping your students and causing them to leave? Or, is the course so long that you're losing the attention span of students? Armed with this data, Customers can work to further optimize their content to achieve success.

 Report: Students

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Similar to the Students tab found under Courses, the Students report allows admins and Group Managers to view the training behavior of individual students. This report is searchable in the event that you wish to pinpoint a specific user or group of users by email domain.

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Clicking on a student's name opens up their training profile, providing the following information:

  • Signup Field Responses (if applicable)
  • Course Enrollments
  • Course Progress
  • Session Time per Course
  • Link to issued Certificate (if applicable)
  • Enrollment Date
  • Completion Date
  • Date of Latest Activity

By then clicking into a specific course on the student profile, you can also see their behavior at the lesson-level.

Report: Enrollments

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The Enrollments report is a detailed look at the registration behavior of students across your course catalogs. You can find the following data points in the Enrollments report:

  • Student Name, along with their email
  • The Domain of the course
  • Course Title
  • Tags associated with the course
  • Date of Enrollment
  • Completion Date
  • Link to the Issued Certificate (if applicable)
  • Date of Latest Activity
  • Custom Signup Fields (if applicable)

The above data can be used to answer valuable engagement questions, especially for Group Managers. Some examples include:

  • How are Partner users in North America performing compared to those in Europe?
  • Which of my team members are missing their certification for a particular course?
  • Which Customers have the most active users?
  • Which Customers should we re-engage with in order to drive more completions?

Finally, just like in the Students report, selecting a student's name will bring you to their training profile page for lesson-level data.

Report: Quizzes

The Quizzes report provides an overview of quiz performance across your courses. The following data points are provided:

  • Quiz Name
  • Course containing the quiz
  • Course Registrations
  • Number of Quiz completions
  • Average Quiz Score
  • Passing Score (set by the admin)

This quiz data can help identify whether adjustments should be made to your content based on user performance. For example, if the average score of a Quiz is 40%, but the Passing Score is 100%, this could be a sign that your course content is confusing or unclear to students. Alternatively, it could mean that your quiz questions are not well-defined and need updating.

In conjunction with the Courses report, you can also determine whether a course with a low completion rate is being hampered by an under-performing quiz.

Learn more about how to add a quiz to your curriculum: Creating Quizzes

Questions Tab

The Quizzes report provides us with the option to dive deeper into how specific questions are performing within a given quiz. 

The Questions tab offers a breakdown of each question to show the success rate of the question (% Correct), the number of responses, and which answers students are selecting. Just because it's been determined that a quiz is leading to a low completion rate for a course, doesn't necessarily mean that the entire quiz itself needs updating.

In this scenario, being able to pinpoint exactly where within a quiz the problem exists is incredibly useful. Admins can then determine whether the entire quiz or only certain questions should be updated to improve performance rates.

Students Tab

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Much like the Student tab in the Courses report, Skilljar offers a more granular look at user behavior by showing exactly how a student has answered a quiz question. You'll first see an overview of all students who have taken the quiz, including the completion date and their score. By selecting a student's name you'll then be taken to their answer report.

The answer report can useful if an admin or Group Manager needs to discuss a quiz or course score with a student, especially for certification courses.

 

 

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