Students can change the information in their student profile including their first name, last name, email and/or password. For example, students may want to update their email address if they plan to change employers and want to maintain their course and lesson progress from your training site.

You can instruct a student(s) how to change the information in their student profile, including their first name, last name, email and/or password when they are signed into your training domain.

Notes:

• If students forget their password or are otherwise unable to log in to their account for your training domain, you can instruct them on how to reset their password or manually reset student's passwords.
• If you have SSO set up on your domain, the student information and login credentials in Skilljar are owned by your organization's identity provider. To update student information, reach out to the technical team in your organization who set up SSO. Skilljar support can also update user info, but if you have SSO enabled, the information will be overwritten if it's updated on re-authorization via SSO. 
  • • Note: If you do not have SSO enabled, Skilljar support can update the user info for you, or you can use our API. 

In this article:

• Instruct students how to change their first name, last name, or email
• Instruct students how to change their password

Learn more:

• Reset a student’s password
• Merge student records

Instruct students how to change their first name, last name, or email

You can provide these instructions to a student that wants to change the first name, last name, or email associated with their student profile. The email associated with their student profile is the one that they use to login to your training domain.

Tip: If you have customized your training domain such that the Sign In link is no longer at the top right corner of your training site’s course catalog, update the steps to reflect the workflow that aligns with your training domain.

1. Navigate to the training site catalog page.
2. Click Sign In in the top right corner of the training site.
3. Type your current email in the first space provided.
4. Type your current password in the second space provided.
5. Click Sign In.
6. Click the dropdown arrow next to your account picture in the top right corner.
7. Click My Profile in the dropdown. Your “My Profile” page will open.
8. You can:
   1. Change your existing "First Name."
   2. Change your existing "Last Name."
   3. Change your existing "Email."
9. Click Update. You will be taken to the training site’s course catalog page and if you changed your email, you will receive a confirmation email at both the original email and the new email.

Email notification sent to student's original email

Email notification sent to student's new email

Disabling course email notifications 

If a student would like to opt out of receiving course email notifications, they can uncheck the "Receive Notifications" box next to the course's line item in their Registrations table.

Be sure to click Update in order to save your changes.

Instruct students how to change their password

You can provide these instructions to a student that wants to change the password they use to login to your training domain.

Note: To change their password from their “My Profile” page, a student must know their current password. If a student has forgotten their password, you can instruct them how to reset their password or manually reset students' password.

1. Navigate to the training site catalog page.
2. Click Sign In in the top right corner of the training site.
3. Type your current email in the first space provided.
4. Type your current password in the second space provided.
5. Click Sign In.
6. Click the dropdown arrow next to your account picture in the top right corner.
7. Click My Profile in the dropdown. Your “My Profile” page will open.
8. Type your new password in the “New Password” space. Two additional spaces will populate: “Retype Password” and “Current Password.”
9. Type your new password again in the “Retype Password” space.
10. Type your current password in the “Current Password” space.
11. Click Update. You will be signed out, taken to the training site’s course catalog page.

Note: The update button is located beneath your course registrations. If you have a lot of course registrations, scroll to the bottom of the page to click Update.