Zendesk's customer service and engagement platform is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. With Skilljar's Zendesk App, a conveniently located sidebar surfaces what courses your customer has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.
Skilljar's Zendesk App empowers support teams to:
- Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar
- Resolve issues faster by providing relevant and targeted training content to customers
- Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar
- Reduce ticket volume through an integrated educational approach
How to add Skilljar's App to Zendesk
- Sign in to Zendesk, then click the Admin icon in the sidebar.
- Select Apps > Browse, then find the Skilljar app and click the tile.
- On the Skilljar app page, click Install app in the upper-right corner.
- Enter the following required information, then click Install:
skilljar_api_key: An API key for your Skilljar account. To generate a Skilljar API Key, please follow the instructions here: https://support.skilljar.com/hc/en-us/articles/203811260