Integrating Skilljar with Zendesk

by Matthew Allen

Zendesk's customer service and engagement platform is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. With Skilljar's Zendesk App, a conveniently located sidebar surfaces what courses your customer has enrolled in and completed within Skilljar, right next to their Zendesk support ticket.


Skilljar's Zendesk App empowers support teams to:

  • Quickly view customer training activity in Skilljar right on the Zendesk ticket sidebar
  • Resolve issues faster by providing relevant and targeted training content to customers
  • Improve customer experience with informed content recommendations based on prior customer training activity in Skilljar
  • Reduce ticket volume through an integrated educational approach

How to add Skilljar's App to Zendesk

  • Sign in to Zendesk, then click the Admin icon in the sidebar.
  • Select Apps > Browse, then find the Skilljar app and click the tile.
  • On the Skilljar app page, click Install app in the upper-right corner.
  • Enter the following required information, then click Install:
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