Using Intercom's chat feature, students can contact your support team directly in Skilljar.
You'll need an Intercom account to get started.
1. Find your Intercom APP_ID. This can most easily be found in any Intercom URL after "apps/"
2. Paste the following code into your Global Code Snippet in Theming. Be sure to replace the APP_ID text occurrences with the actual ID.
<script>
window.intercomSettings = {
app_id: 'APP_ID',
name: window.skilljarUser.name, // Full name
email: window.skilljarUser.email // Email address
};
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_ activator');ic('update', intercomSettings);}else{var d=document;var i=function(){i.c(arguments)}; i.q=[];i.c=function(args){i.q. push(args)};w.Intercom=i; function l(){var s=d.createElement('script');s. type='text/javascript';s. async=true;s.src='https:// widget.intercom.io/widget/APP_ ID';var x=d.getElementsByTagName(' script')[0];x.parentNode. insertBefore(s,x);}if(w. attachEvent){w.attachEvent(' onload',l);}else{w. addEventListener('load',l, false);}}})()</script>
For customers using Intercom's identity verification functionality, contact your Implementation Manager, Customer Success Manager, or Skilljar Support to enable this on your training domain.