Adding an Intercom Chat Widget – Skilljar Help Center

Using Intercom's chat feature, students can contact your support team directly in Skilljar.

You'll need an Intercom account to get started.

1. Find your Intercom APP_ID. This can most easily be found in any Intercom URL after "apps/"

2. Paste the following code into your Global Code Snippet in Theming. Be sure to replace the APP_ID text occurrences with the actual ID.

<script>
  window.intercomSettings = {
    app_id: 'APP_ID',
    name: window.skilljarUser.name, // Full name
    email: window.skilljarUser.email // Email address
  };
</script>
<script>(function(){var w=window;var ic=w.Intercom;if(typeof ic==="function"){ic('reattach_activator');ic('update',intercomSettings);}else{var d=document;var i=function(){i.c(arguments)};i.q=[];i.c=function(args){i.q.push(args)};w.Intercom=i;function l(){var s=d.createElement('script');s.type='text/javascript';s.async=true;s.src='https://widget.intercom.io/widget/APP_ID';var x=d.getElementsByTagName('script')[0];x.parentNode.insertBefore(s,x);}if(w.attachEvent){w.attachEvent('onload',l);}else{w.addEventListener('load',l,false);}}})()</script>

For customers using Intercom's identity verification functionality, contact your Implementation Manager, Customer Success Manager, or Skilljar Support to enable this on your training domain.