Webex: Linking Your Webex Account with Skilljar

Linking Your Webex Account with Skilljar 

There are two different ways to connect your Webex Account with Skilljar.

1. Entering the credentials for a single site administrator 
2. Entering the credentials for multiple instructors. 

You can only connect your Webex account via one method (such as a single admin or multiple instructors) at a given time. 

Linking Your Webex Account for a Single Site Administrator 

To begin your integration, you’ll need to get some information from your Webex Control Hub account and input it into your Skilljar Account. You must be a Site Administrator on Webex to access this information and link your accounts.

1. Log in to your Webex Control Hub account and select the site name you’d like to integrate. Select Site Administration in the top right corner of the screen. 
   
   
   
   
2. On the Site Administration page, find your Webex username and Email address. You'll need these when authenticating in Skilljar. 
3. In a separate tab on your browser, go to https://dashboard.skilljar.com/webex/ and select Add Administrator.
   
   
   
   
4. Enter your Webex ID (Webex Username) and select Next at the bottom of the page.
   Note: Your Webex ID (Webex Username) is case-sensitive.
   
   
   
   
5. After you select Next, you'll be met with the Webex login page where you'll enter your Administrator email.
   
   
   
   
6. Select Next to sign in to the Cisco Webex Control Hub:

Note: if you accidentally enter the wrong information, you can use the link below to log out of the incorrect Admin account and re-authenticate with the correct credentials. 

https://idbroker.webex.com/idb/saml2/jsp/doSSO.jsp?type=logout

Now you're ready to add Webex Instructors. You can learn more about adding instructors to Skilljar here. 

Linking Your Webex Account for Multiple Instructors 

To begin your integration, you’ll need to get some information from your Webex Control Hub account and input it into your Skilljar Account. 

1. Log in to your Webex Control Hub account. Select your profile in the top right corner of the screen. You'll need your Webex Username and Webex Email. 
2. Go to https://dashboard.skilljar.com/webex/ and select Add Instructor.
   
   
   
   
3. Enter your Webex Instructor Username in the Webex ID field and select Next.
   • Note: Your Webex ID (Webex Username) is case-sensitive.
     
     
     
     
4. After you select Next, you'll be met with the Webex login page where you will enter your Webex Instructor email.
   
   
5. Select Next to sign in to the Cisco Webex Control Hub:
   
   
   
   
6. Select Sign In. Now you're ready to create a live training event with your new Webex instructor account.

Frequently Asked Questions 

Am I able to add multiple instructors if I have already configured the integration using the single site administrator? 

No, since the two authentication methods are independent of each other, you will need to remove the existing authentication that was done via the Single Site Administrator method. You can then re-authenticate your Webex account with Skilljar through the Multiple Instructor method in order to add more than one instructor. 

What happens to an existing instructor's credentials and accompanying Live Events when removing the existing Site Single Administrator authentication and then re-authenticating using Multiple Instructors? 

As long as the instructor is re-added as one of the Multiple Instructors, all Live Events will carry on as normal with associated admin functions. 

However, please note that during the window of time when switching authentication methods, the Live Event will not work and no admin actions can be taken against it. Instructors should be ready to immediately re-activate their credentials during this window to minimize any student interruption. 

Will Skilljar notify instructors when added to a Live Training Lesson? 

There is an option in the Lesson Settings that, when enabled (default behavior is enabled), will send a notification to Instructors from Skilljar letting them know that they have been added to a Live Training Event or if any changes are made to that event. See the setting for ‘Email Instructor When Added to Event And For Event Updates.

To navigate there: Course Management > Course > Curriculum > Live Training Lesson > Lesson Settings 

Are instructors able to modify or delete another instructor's event after authenticating via Multiple Instructors? 

No, individual instructors can only edit events they have created themselves.

What happens to Live Training events if the instructor who set the events up is deactivated in Skilljar? 

All things related to the deactivated instructor's Live Event in Skilljar will no longer work.  Students will no longer be able to register for the event, and they can not be removed/deleted from the event if already registered. A good rule of thumb is to take these admin actions before deactivating the instructor to ensure a smooth student experience. 

Why can I not see the desired instructor on my list of Instructor Names?

If you do not see the desired instructor on the list of Instructor Names, this is likely because the instructor has not granted scheduling permissions to the linked account.

For more information on Live Training, please visit this article.