Community FAQs

Avatar
by Hong Chau
Follow

Review frequently asked questions for the Skilljar Community below. 

Q: Can I invite other members of my organization to join the Skilljar Community?

A: Yes! We highly encourage you to invite others to join our Community. This learning space was designed to foster conversations around a variety of training program topics, including content design, technical development, sales enablement and monetization, and promotional communication strategy, to name a few. 

Q: Where did my post / comment go?

A: If you’re having trouble finding your content, you can view a full list of your comments and posts by selecting “My Activites” from your profile and clicking the “Contributions” tab. Skilljar will always notify you via email if your activity has been moved for moderation.

Q: Why was my post / comment removed from the community

A: If any of your community submissions are removed, the Skilljar team will always cite the reason for moderation in a notification sent to the email associated with your community profile. Please feel free to respond directly to that email if you have any questions or find that your contribution was incorrectly flagged for moderation. 

Q: I’m having trouble logging in to the community

A: If you’re unable to log in to your existing community account, please contact support@skilljar.com using the email associated with your account and we’ll be happy to assist you further.

Q: When should I submit something to support vs. to the community?

A: If you need urgent assistance, please contact our support team or your Skilljar primary point of contact. These two resources are ideal for escalations, technical needs, and product feedback.

As stated in our Content Policy, Skilljar’s Customer Community is reserved for communal learning, sharing best practices, connecting with customer training peers, and strategically improving your training program.

Q: I have a really good idea for a post, but I’m not quite sure what Topic it shall fall under. What should I do?

A: If you’re unsure of what Topic in our community is the best fit for your ideas, don’t worry! We recommend using your best judgment and posting where you see fit. Our Community moderators will follow up and let you know if they opt to move your post to a more suitable section of the community.

Q: How can I receive notifications for certain topics or posts I’m interested in?

A: By default, you will automatically be subscribed to any posts you create or contribute to, and will receive an email notification for any new activity from other community members.

You can also follow any Topics or Posts of interest by selecting the blue “Follow” button on that select page, and unfollow activity from the Following tab within your community profile.

Powered by Zendesk