Subscribe to and manage your domain’s Training Report email

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by Macz Norton
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You can use the monthly training report to tie training metrics from Skilljar to your business goals, in turn reiterating the value of customer training to your organization’s success.

In this article:

 

What is a training report?

A training report is an email that is sent to Skilljar dashboard administrator(s) every month that shows the previous month’s training metrics for your organization’s training domain.

Note: If your organization has more than one domain, you will receive a separate training report for each training domain.

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Understand the time period of your training report

Primary data points

The main data represents the previous month of training data. The data represents the period from:

  1. From 12:00:00 AM PT on the first day of the previous month
  2. To 11:59:59 PM PT on the last day of the previous month

For example, the sample training report is sent via email on the first business day of September 2019 (U.S. Pacific) and refers to the data for the previous month, August 2019. The data represents the period from 12:00:00 AM PT on Thursday, August 1, 2019, to 11:59:59 PM PT on Saturday, August 31, 2019.

 

Comparative data points

The comparative data refers to data since or from last month. Last month represents the period from:

  1. From 12:00:00 AM PT on the first day of the month before the previous month
  2. To 11:59:59 PM PT on the last day of the month before the previous month

For example, the sample training report is sent via email on the first business day of September 2019 (U.S. Pacific) and refers to the data for the previous month, August 2019. The comparison data represents the period from 12:00:00 AM PT on Monday, July 1, 2019, to 11:59:59 PM PT on Wednesday, July 31, 2019.

 

Understand the training report data

Your training report includes data for:

  • Total number of new students
  • Total number of active students
  • Total number of course registrations
  • Total number of course completions
  • Total number of session time in hours
  • Completion rate

Note: If there is no data for a metric(s), the related training report section will state “No data.”

 

Your training report also includes a list of: 

  • Top courses by registrations
  • Top courses by completions

Note: If there is no data for the top course(s) by registration and/or completion, this field(s) will be hidden in the training report.

 

New students

“New students” is the total number of new users who have signed up and accessed your training domain for the first time during the training report month.

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Active students

“Active students” is the total number of users that have engaged in at least one lesson in your training domain during the training report month.

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Course registrations

“Course registrations” is the total number of individual courses registrations that students have completed during the training report month. An individual course registration is a static date and time stamp based on the time the student registered for the course.

Course registrations do not correlate to the number of individual courses or students. For example, at extremes, all 3510 courses could be separate students registering for the same course, or, there could be one student registering for 3510 different courses.

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Course completions

“Course completions” is the total number of individual courses that have been completed by a student. An individual course completion is a static status granted at the time when a student has completed all of the required lessons in a course.

Course completions do not correlate to the number of individual courses or students. For example, at extremes, all 2244 courses could be separate students registering for the same course, or, there could be one student completing 2244 different courses.

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Session time

“Session time” is the total number of hours that students spend engaging with lesson content in Skilljar, including both required and optional lessons. A student's session time will be tracked while any course lesson content is viewed in an active browser.

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Completion rate

“Completion rate” is calculated as the total number of course completions divided by the total number of course registrations for all published course within your training domain for the given month.
*Note: If your completion rate is listed as greater than 100%, it means that your students overall completed that were likely registered in a previous month and thus, not counted.

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Top courses by registrations

“Top courses by registrations” ranks the top five courses (using course name) by the total number of registrations for each course from the previous month (e.g. August 2019).

Note: Only courses with registrations will be listed in the training report. For example, if there are only three courses with registrations on your training domain, then only three courses will display in the list.

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Top courses by course completions

“Top courses by completions” ranks the top five courses (using course name) by the total number of completions for each course from the previous month (e.g. August 2019).

Note: Only courses with completions will be listed in the training report. For example, if there are only three courses with completions on your training domain, then only three courses will display in the list.

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Manage your training report email preferences

Subscribe to receive the training report(s)

To subscribe to the training report for a training domain:

  1. On the Dashboard “Home” page, click your face / avatar. 
  2. In the dropdown menu, click “My Profile.”
  3. In the “Email preferences” section, select the box next to the domain for which you want to receive a monthly training report.
  4. Click Update.

Note: Only Dashboard users with either full admin access (Organization admin) or full analytics access will be able to manage preferences for and receive the Training Report. 

  • When a dashboard user changes from Organization or Analytics admin to another role, they are automatically unsubscribed from all training reports.
  • When an Organization or Analytics admin’s access is revoked, they are automatically unsubscribed from all training reports. 
  • When a domain becomes inactive or is deleted, then all admins are automatically unsubscribed from that domain’s training reports, and will not see it as an option in the Training Report section.

 

Opt-out of receiving the training report(s)

You can opt-out of receiving the training report email by:

  • Changing your email preferences in your “My Profile” page in the dashboard, 
  • Using the unsubscribe link included in the training report email, or
  • Using the “Manage Preferences” link included in the report email to direct you to your “My Profile” page.

 

Change your email preferences in your “My Profile” page

  1. On the Dashboard “Home” page, click your face / avatar. 
  2. In the dropdown menu, click “My Profile.”
  3. In the “Email preferences” section, deselect the box next to the domain for which you no longer want to receive a monthly training report.
  4. Click Update.

 

Unsubscribe from the training report

  1. On the training report email you receive from reports@skilljar.com, scroll to the bottom of the email.
  2. In the email footer, click on the “Unsubscribe” link.
  3. A new browser window opens with the “Unsubscribe Confirmation” page.
  4. Click Unsubscribe on this window to confirm that you want to unsubscribe from the email.

Note: If you unsubscribe to the training report without intending to do so, click “Resubscribe” or click “Manage Preferences” to log in to the dashboard and see your email preferences.

 

Manage preferences for the training report

  1. On the training report email you receive from reports@skilljar.com, scroll to the bottom of the email.
  2. In the email footer, click on the “Manage Preferences” link.
  3. A new browser window opens directing you to the “Email Preferences” section of the “My Profile” page in the Dashboard.
  4. Adjust your training report email preferences, as desired.
  5. Click Update.

 

Frequently asked questions

What happens if I rename my training domain?

If you rename your training domain, your updated domain name will be displayed on the “Email Preferences” section on your “My Profile” page. The new domain name will be used in the next training report. The admin’s subscription preferences to that domain’s report will not change.

 

What happens if my organization adds a new Skilljar training domain?

The new training domain becomes a new option on the “Email Preferences” section on your “My Profile” page and you can then opt-in to receive the training email for that domain. 

 

Where can I find the previous month’s training reports?

At this time, you are not able to view training reports from previous months in the Dashboard. If you would like to receive a report from a previous month, email support@skilljar.com and note the domain and month-year that you would like the training report.

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