You can use the monthly training report to tie training metrics from Skilljar to your business goals, showing the value of customer training to your organization’s success. In this article, we'll discuss what a training report is, and explain how to understand and manage them.
What is a training report?
A training report is an email that is sent to Skilljar dashboard administrator(s) every month that shows the previous month’s training data for your organization’s training domain.
Note: If your organization has more than one domain, you will receive a separate training report for each training domain.
Understand the time period of your training report
Primary data points
The main data represents the previous month of training data. The data represents the period from:
- From 12:00:00 AM PT on the first day of the previous month
- To 11:59:59 PM PT on the last day of the previous month
For example, the sample training report is sent via email on the first business day of September 2019 (U.S. Pacific) and refers to the data for the previous month, August 2019. The data represents the period from 12:00:00 AM PT on Thursday, August 1, 2019, to 11:59:59 PM PT on Saturday, August 31, 2019.
Comparative data points
The comparative data refers to data since or from last month. Last month represents the period from:
- From 12:00:00 AM PT on the first day of the month before the previous month
- To 11:59:59 PM PT on the last day of the month before the previous month
For example, the sample training report is sent via email on the first business day of September 2019 (U.S. Pacific) and refers to the data for the previous month, August 2019. The comparison data represents the period from 12:00:00 AM PT on Monday, July 1, 2019, to 11:59:59 PM PT on Wednesday, July 31, 2019.
Understand the training report data
Your training report includes data for:
- Total number of new students
- Total number of active students
- Total number of course registrations
- Total number of course completions
- Total number of session time in hours
- Completion rate
Note: If there is no data for a metric(s), the related training report section will state “No data.”
Your training report also includes a list of:
- Top courses by registrations
- Top courses by completions
Note: If there is no data for the top course(s) by registration and/or completion, this field(s) will be hidden in the training report.
New students
“New students” is the total number of new users who have signed up and accessed your training domain for the first time during the training report month. Please note, these "New students" may have just signed up for the domain, but not have engaged in at least one lesson in your training domain (not counted as "Active students").
Active students
“Active students” is the total number of users that have engaged in at least one lesson in your training domain during the training report month.
Course registrations
“Course registrations” is the total number of individual course registrations that have taken place during the training report month. Individual course registration is a static date and time stamp based on the time the student registered for the course.
Course registrations are not related to the number of individual courses or students. For example, at extremes, all 3510 courses could be separate students registering for the same course, or, there could be one student registering for 3510 different courses.
Course completions
“Course completions” is the total number of individual course registrations that have been completed by a student during the reported training month. An individual course completion is a static status granted at the time when a student has completed all of the required lessons in a course.
Course completions do not relate to the number of individual courses or students. For example, at extremes, all 2244 courses could be separate students registering for the same course, or, there could be one student completing 2244 different courses.
Session time
For example:
- When a student opens a lesson page, Skilljar collects the event and records it as a lesson page view.
- When a student moves to a new lesson, Skilljar records the number of seconds they spent on the previous lesson.
- If a student opens lesson A, moves to lesson B, then closes the lesson window in their browser, Skilljar records the session time spent on both lessons A and B.
- If a student navigates to a new tab or opens an app other than their browser, Skilljar stops collecting session time and resumes when they refocus on the lesson page. For example, a student opens lesson A and spends 10 minutes on the page, then opens a different web address (for example, www.google.com) in a new tab on the same browser window for 15 minutes. Session time will only record the initial 10 minutes of activity. Note: Skilljar is only able to capture when a user opens a separate web page if they are on the same browser window.
- If a student opens a lesson and spends more than 2 hours on the lesson page, Skilljar only records up to 2 hours of activity.
Completion rate
“Completion rate” is calculated as the total number of course completions divided by the total number of course registrations for all published courses within your training domain for the given month.
Top courses by registrations
“Top courses by registrations” ranks the top five courses (using course name) by the total number of registrations for each course from the previous month (for example, August 2019).
Note: Only courses with registrations will be listed in the training report. For example, if there are only three courses with registrations on your training domain, then only three courses will display in the list.
Top courses by course completions
“Top courses by completions” ranks the top five courses (using course name) by the total number of completions for each course from the previous month (for example, August 2019).
Note: Only courses with completions will be listed in the training report. For example, if there are only three courses with completions in your training domain, then only three courses will display in the list.
Manage your training report email preferences
Subscribe to receive the training report(s)
To subscribe to the training report for a training domain, follow these steps:
- Go to your Skilljar dashboard and select your face/avatar image in the top right of the screen.
- In the popup box menu, select My Profile to open your profile page.
- In the Email preferences section, select the box next to the domain for which you want to receive a monthly training report.
- select Update.
Note: Only Dashboard users with either full admin access (Organization admin) or full analytics access will be able to manage preferences for and receive the Training Report.
- When a dashboard user changes from Organization or Analytics admin to another role, they are automatically unsubscribed from all training reports.
- When an Organization or Analytics admin’s access is revoked, they are automatically unsubscribed from all training reports.
- When a domain becomes inactive or is deleted, then all admins are automatically unsubscribed from that domain’s training reports, and will not see it as an option in the Training Report section.
Opt-out of receiving the training report(s)
You can opt out of receiving the training report email by:
- Changing your email preferences in your “My Profile” page in the dashboard,
- Using the unsubscribe link included in the training report email, or
- Using the “Manage Preferences” link included in the report email to direct you to your “My Profile” page.
Note: When trying to uncheck the opt-out box, at least one domain listed must be checked or the opt-out checkbox will remain checked even after hitting the update button.
Change your email preferences in your “My Profile” page
- Go to your Skilljar dashboard and select your face/avatar image in the top right of the screen.
- In the popup box menu, select My Profile to open your profile page.
- In the Email preferences section, deselect the box next to the domain for which you no longer want to receive a monthly training report.
- select Update.
Unsubscribe from the training report
- On the training report email you receive from reports@skilljar.com, scroll to the bottom of the email.
- In the email footer, select the Unsubscribe link. A new browser window opens with the “Unsubscribe Confirmation” page.
- Select Unsubscribe on this window to confirm that you want to unsubscribe from the email.
Note: If you unsubscribe to the training report without intending to do so, select Resubscribe or Manage Preferences to log in to the dashboard and see your email preferences.
Manage preferences for the training report
- On the training report email you receive from reports@skilljar.com, scroll to the bottom of the email.
- In the email footer, select the Manage Preferences link. A new browser window opens directing you to the “Email Preferences” section of the “My Profile” page in the Dashboard.
- Adjust your training report email preferences, as desired.
- Select Update.
Frequently asked questions
What happens if I rename my training domain?
If you rename your training domain, your updated domain name will be displayed on the “Email Preferences” section on your “My Profile” page. The new domain name will be used in the next training report. The admin’s subscription preferences to that domain’s report will not change.
What happens if my organization adds a new Skilljar training domain?
The new training domain becomes a new option on the “Email Preferences” section on your “My Profile” page and you can then opt-in to receive the training email for that domain.
Where can I find the previous month’s training reports?
At this time, you are not able to view training reports from previous months in the Dashboard.
What's the difference between the New Students count in the Monthly Training Report vs the dashboard Analytics Overview page?
The New Students count in this training report looks at all new Domain Memberships created within the month. This ONLY looks at when the Domain Membership was created and not if there has been any activity in courses or lessons (for example, a user could have had a Domain Membership created in May, but didn't register for any courses, they’d still be counted here).
The New Students count on the dashboard Analytics Overview page looks at all students who viewed a lesson for the first time. We define this by grabbing students in the selected time period who have NOT had any previous activity on the course platform (not just the domain, but the entire platform) prior to the start date (for example, only users who have never viewed a single lesson across the platform before, but did view their first lesson in May, are counted here).