Troubleshooting Browser Issues with Cookies

by Hong Chau

Skilljar uses cookies to serve certain course content and asset types to learners. There are a number of issues that may arise if web cookies are blocked by a proxy, corporate firewall, or browser settings and extensions. To learn more about Skilljar's use of Cookies, visit our Privacy Policy.

If you are experiencing difficulty loading course content or see these browser error messages, try the following steps to resolve the issue.

Error Message: "Error 400: Bad Request"

  • Cause: This error message surfaces when there's an issue with the cookies stored on a learner's local web browser.
  • Solution: Clearing the browser's cookies will resolve this error message. Follow your browser's instructions to clear your cookies. Instructions for:

Error Message: "Missing Authentication Cookie"

  • Cause: This error surfaces when a learner's browser or network settings disable or block Third Party Cookies. Skilljar will use Cookies to authorize access to specific learning content.
  • Solution: Add the following Skilljar URL as a trusted site, or update local web browser settings to allow Third Party Cookies from: 


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