Analytics Overview Page

  • Updated

Skilljar admins can view key metrics for their training platforms all on a single page via the Analytics Overview within their dashboard. These metrics include average session time, revenue, number of new students, course completion rates, and more. In this article, we’ll explain what you can find on the Analytics Overview page and how to filter the data to suit your needs. 

To read more about analytics reporting within your Skilljar dashboard, see Dashboard Analytics 101.

What is the Analytics Overview? 

The Analytics Overview is a helpful report for Skilljar admins who are trying to get a snapshot of their training platform’s high-level usage and engagement data. It presents your important data on one handy page within your Skilljar dashboard, saving you time to pull key metrics for reports. 

You can also filter your results by domain, user groups, and date range, see the How to filter data section. 

  • Note: You can query past dates but the maximum date(a) range you can request at once is 365 days.

What data does the Analytics Overview show?

Accessing the Analytics Overview page.

You access the Analytics Overview page from your Skilljar dashboard by either selecting Analytics from the homepage or by expanding the Analytics header on the left and selecting Overview.


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Reading the data on the Analytics Overview page

The metrics shown in the Analytics Overview include tiles with a metric (see below), which are all shown on one page and can be filtered using the selection boxes above the tiles.

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The tiles also show the percentage change from the previous dates that were selected. For example, if you choose to view active users from the last 30 days, the percentage will show if you have more or fewer active users compared to the 30 days before that. The percentages appear in parentheses, with green representing an increase and red indicating a decrease.

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Metric Tiles

For an explanation of the metric tiles represented in the overview, see the table below. 

Metrics

Definition

Active Users 

An active user is a unique learner who has accessed at least one lesson.

Returning Students

A returning learner is a learner who has already viewed at least one lesson at least once before the selected timeframe.

New Students

A new student is a unique student who has accessed a lesson for the first time in the selected timeframe.

Course Enrollments

The total number of enrollments recorded in the selected timeframe.

Course Completion

The course completion tile shows the course completion rate as of the time you visit the analytics overview page. 

Course completion rate takes the number of course enrollments in the selected timeframe and looks at the percentage of these enrollments that are complete at the time of looking at the overview page.

Except this to change over time as students complete courses.

Path Enrollments

The total number of path enrollments recorded in the selected timeframe.

Path Completion

The path completion tile shows the path completion rate as of the time the user visits the analytics overview page. 

Path completion rate takes the number of path enrollments in the selected timeframe and looks at how many of these are complete at the time of looking at the Overview page.

Except this to change over time as students complete paths.

Average Session Time

The average time students have spent on lessons or in mathematical terms, the total session time divided by the number of students.

Total Session Time

The total time students have spent on lessons.

Note: Session time is calculated by how long content is viewed within an active window. Example: If a student views non-Skilljar lesson content in another window or tab, the timer will stop until they go back to the lesson window/tab. This time will not be counted towards the total session time so it may appear shorter or longer than expected. Configurations in certain environments, such as advanced browser security tools or disabled Javascript can also block Skilljar from tracking session time. If session time can’t be tracked, the field will remain blank.  

Certificates Granted

The number of certificates that have been granted to learners. This number is based on the total of all Skilljar certificates you grant to learners.

Live Event Enrollments

The number of users who have enrolled in Live Training Events.

Revenue

The total of all transactions from your chosen timeframe. You can expand this to show all applicable currencies. 

 

Line Graph

Below the metrics tiles, you’ll also find a line graph representing daily activity across your chosen timeframe (such as 30 days), with the number on the left axis and the day on the bottom axis. 

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There are three line graphs you can swap between by selecting the tabs. 

  • Daily Course Registrations - The number of course registrations per day during your chosen time period. 
  • Daily Active Students - The number of unique active students per day.
  • Daily Session Time - The average time students have spent on lessons per day.

Hovering your mouse over the tab header will also provide you with a pop-up with the aggregated number across the chart’s timeframe. Hovering over Daily Course Registrations will also show you the total number and percentage of those course registrations that have been completed within that timeframe. 

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You can also hover your mouse over each day within the graph to see the total number for that day. 

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Filtering data

When you first open the Analytics Overview page, the metrics shown will represent data across all of your domains and users over the last 30 days. You can filter these numbers on the page by selecting the drop-down boxes above the data. 

  • Note: We query the status of completion rates in real-time, so you may notice your rates from a previous date change over time. The query shows all enrollments for that month (for example, January) and looks at the percentage of enrollments that have been completed as of today's date. 

When you select the boxes, a new window will pop up. When you’ve chosen your desired data, select Apply to reflect these changes on the overview page, or select reset to clear your selections back to the default.

  • Domains: Select this to pull data from all or specific domains across your training platform.

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  • Select dates: Select the timeframe you want to reflect within your report. You can select between one and 90 days either by the auto-selection (such as Today and Last 90 Days) on the right or by choosing the dates from the calendar.

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    • Note: You can query past dates but the maximum date(a) range you can request at once is 365 days.
  • User groups - Choose between viewing data for all users within your chosen domain(s) or selecting a specific user group only to see data from users within that group. To find out more about groups, see Creating and Managing Groups.

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Frequently Asked Questions

What do the date filters mean on the analytics overview page?

  • Active students, new students, and returning student dates are based on when a student has accessed a lesson.

  • Course and path enrollments and completion rates are based on the enrollment date.

  • Total session times and average session times are based on the session time collected on your chosen date range.

  • Certificates granted numbers are based on the date the certificate was completed.

  • Live event enrollments are based on the registration date of the live event session.

  • Revenue is based on the transaction date.

What's the difference between the New Students count in the dashboard Analytics Overview page vs the Monthly Training Report?

The New Students count on the Analytics Overview page looks at all students who viewed a lesson for the first time. We define this by grabbing students in the selected time period who have NOT had any previous activity on the course platform (not just the domain, but the entire platform) prior to the start date (for example, only users who have never viewed a single lesson across the platform before, but did view their first lesson in May, are counted here).

The New Students count in the training report looks at all new Domain Memberships created within the month. This ONLY looks at when the Domain Membership was created and not if there has been any activity in courses or lessons (for example, a user could have had a Domain Membership created in May, but didn't register for any courses, they’d still be counted here).

Why does the Total Session Time appear shorter/longer than expected?

Session time is calculated by how long content is viewed within an active window. If a student views non-Skilljar lesson content in another window or tab, the timer will stop until they go back to the lesson window/tab. This time will not be counted towards the total session time so it may appear shorter or longer than expected. Configurations in certain environments, such as advanced browser security tools or disabled Javascript can also block Skilljar from tracking session time. If session time can’t be tracked, the field will remain blank.

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